Naamdeo Courses Platform - Privacy Policy

Effective Date: November 2, 2023

1. Introduction

Welcome to the Naamdeo Courses Platform ("Platform"). This Platform is owned and operated by Sukrit Wellness Tours Private Limited ("Company," "we," "us," or "our"), located at 2nd Floor 61/62, Pocket C-5 Rohini Sector 11, Delhi, New Delhi, 110085, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://courses.naamdeo.org (the "Website") and use our services, including accessing online video courses presented by Naamdeo (the "Services").

Please read this Privacy Policy carefully. By using the Platform and our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform or use the Services. This policy should be read in conjunction with our Terms of Service and Cancellation & Refund Policy.

2. Information We Collect

We may collect personal information that can identify you ("Personal Data") in various ways when you use our Platform and Services. The types of Personal Data we may collect include:

a. Personal Identification Information (provided via Authentication Service):

  • Full Name (if provided during sign-up)
  • Email Address

b. Account Information:

  • A unique User ID assigned by our third-party authentication service (e.g., Clerk).
  • Subscription details and status.
  • Note: We do not directly collect or store your password. Authentication (sign-up and login) is handled by a secure third-party authentication service.

c. Payment Information (processed via Stripe):

  • We use Stripe as our third-party payment processor to handle your subscription payments.
  • When you subscribe, you provide your payment details (like credit card number, expiration date, CVC) directly to Stripe through their secure interface integrated into our Platform. We do not collect or store your full credit card number or sensitive payment details on our servers.
  • We may receive and store information from Stripe related to your transaction, such as the last four digits of your card, card type, expiration date (for continuity checks), billing address, transaction ID, date, amount paid, and subscription status.

d. Usage Data:

  • Information about how you access and use the Platform, such as the courses you view, your progress within courses, time spent on the Platform, login/logout times (recorded via the authentication service), and features you use.

e. Technical Data:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type and operating system
  • Referring URLs
  • Date and time stamps of access

3. How We Collect Information

a. Information You Provide Directly (often via Third Parties):

When you register for an account (via our third-party authentication service), subscribe to a course (providing payment details directly to Stripe), update profile information managed by the authentication service, contact customer support, or otherwise communicate with us.

b. Information Collected Automatically:

When you navigate through and interact with the Platform, we may use automatic data collection technologies (like cookies, web beacons, and server logs) to collect Usage Data and Technical Data. Our third-party authentication and payment providers may also collect technical information during their respective processes.

4. How We Use Your Information

  • To provide, operate, and maintain our Platform and Services.
  • To facilitate account creation and login processes via our third-party authentication service.
  • To process your subscription payments via Stripe and manage your subscription.
  • To provide you access to the course content you have subscribed to.
  • To communicate with you, including responding to your inquiries, providing customer support, and sending you service-related notices (e.g., subscription confirmations from Stripe, renewal reminders, technical notices, security alerts).
  • To monitor and analyze usage trends and user behaviour to improve the Platform, Services, and user experience.
  • To detect, prevent, and address technical issues, fraud, or security concerns.
  • To comply with applicable legal obligations, resolve disputes, and enforce our agreements (including our Terms of Service).

5. How We Share Your Information

We do not sell your Personal Data. We may share your information in the following limited circumstances:

a. With Service Providers:

We share information with third-party vendors and service providers who perform essential services on our behalf. These include:

  • Authentication Services (e.g., Clerk): To manage user sign-up, login, and account security. We share necessary identifiers (like email) with them, and they provide us with user authentication status and identifiers.
  • Payment Processors (Stripe): To securely process your subscription payments. We share necessary transaction details (like user ID, subscription plan) with Stripe, and they handle the payment collection.
  • Other Providers: Such as website hosting, data analysis, email delivery, and customer service providers.

These providers are obligated to use your information only to perform services for us and to maintain the confidentiality and security of your information according to their own policies and our agreements with them.

b. For Legal Reasons:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.

c. Business Transfers:

In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

d. With Your Consent:

We may disclose your Personal Data for any other purpose with your explicit consent.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the Personal Data we control from unauthorized access, use, alteration, and disclosure. We rely significantly on the security measures implemented by our third-party service providers, such as our authentication service (Clerk) and payment processor (Stripe), for handling sensitive data like authentication credentials and payment card information. We use technologies like Secure Sockets Layer (SSL) for data transmission where appropriate.

However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We will retain your Personal Data (such as email, User ID, subscription status, transaction history) only for as long as is necessary for the purposes set out in this Privacy Policy. This includes retaining data as long as your account is active or as needed to provide you with Services. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, financial and tax regulations), resolve disputes, and enforce our legal agreements and policies. Usage Data and Technical Data are generally retained for shorter periods, except when used for security purposes or to improve functionality, or if legally obligated. Data held primarily by our third-party providers (like authentication details with Clerk or full payment details with Stripe) is subject to their respective retention policies.

8. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your Personal Data, including:

  • The right to access: You can request copies of the Personal Data that we hold about you.
  • The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete. Some information may need to be updated directly via our third-party authentication service's interface.
  • The right to erasure: You can request that we erase your Personal Data that we hold, under certain conditions. Note that deleting your account may require coordination with our third-party authentication service.
  • The right to restrict processing: You can request that we restrict the processing of your Personal Data, under certain conditions.
  • The right to object to processing: You can object to our processing of your Personal Data, under certain conditions.
  • The right to data portability: You can request that we transfer the data that we have collected (that we directly control) to another organization,

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons) to track activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We use cookies to:

  • Authenticate users and maintain user sessions (often managed in coordination with our third-party authentication service).
  • Remember user preferences and settings.
  • Understand how our Platform is used (analytics).
  • Facilitate the secure functioning of integrated third-party services like payment processing.

Our third-party service providers (like Clerk and Stripe) may also use cookies or similar technologies as part of their services integrated into our Platform. Their use of cookies is governed by their own privacy policies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service effectively (e.g., staying logged in, seamless payment processing).

10. Third-Party Links and Services

Our Platform relies on and integrates with third-party services, and may contain links to other websites or services that are not operated by us. Specifically:

Authentication:

We use a third-party service (currently Clerk) for user authentication. When you sign up or log in, you interact with their service. Their handling of your data is governed by their privacy policy.

Payment Processing:

We use Stripe for payment processing. When you enter payment information, you are providing it directly to Stripe. Their handling of your payment data is governed by Stripe's privacy policy.

If you click on other third-party links on our Platform, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site and service you visit or interact with. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our Service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data (e.g., through the authentication service), please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers and coordinate with our service providers as necessary.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We may also notify you through email (sent to the email address associated with your account) or a prominent notice on our Platform prior to the change becoming effective, particularly for material changes. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sukrit Wellness Tours Private Limited

Attn: Privacy Officer / Legal Department

2nd Floor 61/62, Pocket C-5

Rohini Sector 11, Delhi

New Delhi, 110085, India

Phone: +91 99100 78872

Website: https://www.sukritwellness.com/

Email: privacy@naamdeo.org